A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Open-source software had a very good 2009, and all indications are 2010 is on track to be even better. Enterprises turned to open source to shave money in the economic downturn and are staying with it ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of ...